FAQ Help Center
1. Orders
Q: How do I place an order?
A: Simply browse our products, add your desired items to the cart, and follow the checkout instructions. You will receive an order confirmation email once your payment is successful.
Q: Can I modify or cancel my order?
A: Orders can only be modified or canceled before they are processed (within 1–3 business days). Please contact us immediately at info@fashionira.shop or call +1 (646) 980-5451
2. Shipping
Q: How much does shipping cost?
A: Shipping is $4.99 across the USA.
Q: How long will my order take to arrive?
A: Orders are processed within 1–3 business days, and transit typically takes 7–12 business days.
Q: Is there a cutoff time for same-day processing?
A: Yes, orders placed before 5:00 PM EST on business days will be processed the same day.
3. Payments
Q: What payment methods do you accept?
A: We accept American Express, Diners Club, Discover, JCB, Mastercard, Visa, and Google Pay.
Q: Is my payment information safe?
A: Absolutely. All transactions are encrypted and processed via PCI-compliant payment providers. We do not store full credit card details.
Q: What should I do if my payment is declined?
A: Double-check your payment details, ensure your bank allows online or international transactions, and contact your bank if necessary.
4. Returns & Refunds
Q: Can I return an item?
A: Yes, returns are handled according to our Refund & Returns Policy. Please review it for detailed instructions.
Q: How will I receive my refund?
A: Approved refunds will be returned to the original payment method. Processing times may vary depending on your payment provider.
5. Customer Support
Q: How can I contact Fashionira?
A: You can reach us via:
- Email: info@fashionira.shop
- Phone: +1 (646) 980-5451
- Address: 525 7th Ave, New York, NY 10018, United States